How to fix a duplex paper jam on the Samsung SCX-5530FN

You are probably all too familiar with the standard paper jam and how difficult it can be to correct. The trickier brother is the duplex paper jam. This article helps you clear paper when it is jammed in the duplex or duplex section and also when an error occurs between the duplex unit and the fuser area.

The location of the jam will be in the duplex unit or between the duplex unit and the fuser area.

When the messages Duplex Jam 0 Check Inside and Duplex Jam 1a Check Inside appear, follow the steps below to remove paper from either of these areas.

Paper jammed in the duplex area

When the paper jams in the duplex area, the message [Duplex Jam 0]has check inside will be displayed on the LED panel. If the duplex section is not inserted correctly, paper jams may occur. Make sure the duplex unit is inserted correctly.

1. Duplex Jam 0

STEP ONE

Pull out the duplex section from the machine

SECOND STEP

If paper gets caught in the duplex tray;

• Evenly hold and carefully remove the paper from the duplex tray.

If there is no jammed paper in the front exit area, continue to the next step

STEP THREE

Look inside the duplex cavity to see if there is any paper jammed inside this area.

Hold the paper evenly and pull gently until it is completely removed.

When you have removed all of the jammed paper, replace the duplex unit, turn the power back on, and resume printing.

2. Duplex Jam 1

When paper jams in this area, the message [Duplex Jam 1]Check Inside will be displayed on the LED panel.

STEP ONE

1. Lower tailgate
2. Fully unfold the black duplex guide.

Evenly grip the paper and gently release it.

When you have removed all the jammed paper, close the rear door, turn the power back on, and resume printing.